Terms & Conditions
The purchase of any travel services offered by Guide Tibet (here in after ‘Guide Tibet’) constitutes a contractual arrangement between you and Guide Tibet, and represents your acceptance of Guide Tibet’s Terms & Conditions set out here in. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on this page or to request the latest version of the Terms and conditions of your tour contract from our travel consultant.
Payment
Deposit: deposit payment is required by Guide Tibet to reserve space for you, with some limited exceptions as noted below. Guide Tibet accepts Wire Transfers / PayPal. Your booking is not confirmed until the deposit is received by Guide Tibet. Your reservation will be automatically canceled if a deposit is not received by Guide Tibet by the deposit due date. Guide Tibet is not responsible for canceled land and/or air reservations in the event the deposit is not received by the due date. On certain departures, deposits may be required at the time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions. Please review and verify your deposit with your tour consultant after we receive and email you the deposit amount. Inform us immediately if your contract appears to be incorrect or incomplete, as it may not be possible to make changes later. Guide Tibet cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the contract. In the case of billing errors, Guide Tibet reserves the right to re-invoice you with correct pricing.
Balance: balance payment is due 7 days prior to the commencement of services, or CASH upon your first arrival in Lhasa. If the balance is not received by the due date, your reservation will be canceled and your full deposit, including travel and any air /train payments, will be retained by Guide Tibet.
Full Payment: payment in full is required at the time of booking for reservations made within the final payment date of your vacation (in most cases, within 20 days of departure).
Exchange Rate: in case of any appreciable variation in the CNY/Dollar/Euro exchange rate, Guide Tibet reserves the right to adjust its rates;
Transfer Fee: all money transfer fees charged by the bank for payment shall be at the traveler’s own expense;
AIR & TRAIN PURCHASE
Guide Tibet provides China domestic flight & train booking services. Full air & train payment fee is required and will be included in the quote, at the time of booking. Once booked, any change or cancellation fee will be charged additionally by Guide Tibet. Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior/during/after the tour. Cancellation penalties will be quoted at the time of cancellation according to airlines’ or train stations’ policy.
DOCS NEEDED FOR TIBET ENTRY PERMIT
Travelers must provide Guide Tibet with authentic documents and information required to allow Guide Tibet to apply for Tibet Entry Permit at a due date which will be specified by your tour consultant. Any damage caused by the false or inaccurate information tourists provide will be at the travelers’ own expense. eg. hiding occupations such as diplomats, government officers, journalists, etc. who are not allowed to travel to Tibet through a travel agency.
Refunds
Please note that any request for refunds is subject to these Terms & Conditions;
If we fail to obtain the necessary Tibet permits for you, we will give you a full refund, minus only the transfer fee charged by the bank;
If you have paid your deposit but then cancel the tour before it starts, we will refund you the money according to the cancellation policy;
No refund will be made for unused services once the tour starts;
Furthermore, if you want to rebook a new program instead, you will pay the necessary surcharge for the new program.
CANCELLATIONS
All cancellations and refund requests must be sent to us in writing. If cancellation occurs after your confirmation to book the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges. The effective date of notification regarding cancellation will begin when the notification is received in writing (email) at our premises.
Cancellation charges for Tibet tours within 10 days are as follows. For Tibet tours beyond 10 days, the time should be doubled as applying for the permit to Nagri takes one month.
30 Days Prior Tour Starts | No cancellation fee excludes the loss caused by refunding of air/train tickets. Refund you the deposit within 3 days. |
29 To 15 Days Prior Tour Starts | 15% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days. |
14 To 7 Days Prior Tour Starts | 30% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days. |
Less Than 7 Days prior Tour Starts | 50% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days. |
Fail To Show Up At Your Scheduled Arrival Date Without Prior Notice | 100% of total trip cost. |
MODIFICATIONS
Modification Before Tour Starts:
Private Tour: a free modification is acceptable so long the permit process hasn’t started, or train/flight hasn’t been booked which is about 30 days prior tour starts; for the second modification, 5% of the additional service fee will be charged based on the new cost of the modified tour; the rest can be done in the same manner. Guide Tibet reserves the right to offer a re-quotation every time the content of the tour contract is altered.
Group Tour: no free modification is available since it involves others. Travelers must pay the necessary penalty, which will be based on the loss for modifying the already planned group tour.
MODIFICATION AFTER TRIP STARTS
1. If a change to the confirmed itinerary or service standard is caused by uncontrollable force, such as weather, unforeseen circumstances, political upheavals, etc., neither party shall be held responsible, and any extra cost thus caused shall be covered by the tourist himself.
2. If a change to the confirmed itinerary or service standard is caused by an air or rail transportation company or other factors that are beyond the control of Guide Tibet, we shall not be held responsible for the losses thus caused.
3. If a tourist has to leave his planned tour because of an accident, injury, serious illness, or any personal reasons, no refund of the unused tour fare shall be made to the tourist.
HOTELS
The hotels listed on your tour contract are intended to be used; however, hotels are not guaranteed. Guide Tibet reserves the right to substitute other hotels than those listed. If a change becomes necessary for any reason, the hotel substituted will be of equivalent or higher quality. No refunds are provided for hotel changes.
BAGGAGE ALLOWANCE
1. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations.
2. Air carrier restrictions may vary. Size and weight limitations for carry-on and checked baggage vary from airline to airline.
3. After booking, up-to-date information on carrier-specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag can be found on the airlines’ website.
4. Please read this information carefully as Guide Tibet is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by Guide Tibet for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation.
GRATUITIES
While Gratuities for guides and drivers are NOT mandatory, it is expected. Based on their service, you can tip them on the last day of your tour in Tibet. Usually CNY50/day for the guide and CNY50/day for the driver from the group.
PHOTOGRAPHS
HOLIDAY
During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, monasteries, restaurants, sightseeing spots, hotels, and shopping may be limited or unavailable. Alternatives will be offered whenever possible. Guide Tibet cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.
SAFETY
Please be aware that during your participation in vacations operated by Guide Tibet, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Guide Tibet will not have liability regarding the provision of medical care or the adequacy of any care that may be rendered. While Guide Tibet will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Guide Tibet harmless regarding any provision of medical care or the adequacy of any care rendered. Guide Tibet is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Guide Tibet harmless for such.
OPTIONAL EXCURSIONS & ACTIVITIES
Optional activities and excursions available for booking are provided by local operators outside Tibet or other third parties that are entirely independent of Guide Tibet and do not form any part of the product or services sold to you by Guide Tibet or of these Terms & Conditions, even where Guide Tibet suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions.
Your contract for such services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Guide Tibet has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.
Any advice or assistance on or with any service provided by any local representative does not mean or imply that the service is sold, supervised, or controlled by Guide Tibet or that any such advice or assistance is given on behalf of Guide Tibet. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.
RESPONSIBILITY
Tibet Nyiangqu Travel Co Ltd, located at Dava Private House, No. 8, Dang Re Road, Lhasa, Tibet, China, is a local travel agency licensed to market and distribute travel products under the Guide Tibet brand name and arrange for vacation services offered on this website, including
transportation, sightseeing, and accommodations.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of Guide Tibet, depending on the circumstance, Guide Tibet will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants and any resulting savings will be refunded by Guide Tibet to vacation participants.
Guide Tibet reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever Guide Tibet deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither Guide Tibet nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services.
TRAVEL LICENSE
Our company mainly focuses on Tibet tourism business, and the business of Tibet headquarters covers boutique hotels, Gold Star homestay, hostel and travel agency business. As a leading tourism wholesaler and retailer in Tibet, the company has been committed to constantly refining products with industry-leading concepts since its establishment, and is the first travel agency in Tibet to set up a dedicated product research and development department. As a local service provider for more than 100 inbound travel agencies in Tibet, the company continues to show colorful Tibet for tourists at home and abroad, so that tourists can enjoy a different trip to Tibet.
Enjoy the world International Travel Service, Sichuan,Located in the high-tech Zone of Chengdu, the largest single building in Asia, the Global Center, has won the trust of tourists and peers at home and abroad with its leading tourism industry concept, continuous product development and excellent customer service. It is very honored to be selected as a classic case of Introduction to Tourism by Peking University Press in 2024.
Tibet Nyiangqu Co Ltd, (doing business as Guide Tibet), has been granted License No. L-XZ-00263 by the Tibet Tourism Bureau, which authorizes those who register as participants in our programs to visit Tibet legally. Our itineraries provide a full-time schedule of people-to-people educational exchange activities designed to result in meaningful interactions between our travelers and individuals in Tibet. Tibet law requires that all participants in our programs adhere to this full-time schedule of people-to-people activities.
Company vision: Based on Tibet to serve the world
Service concept: honest, professional and diligent service
Service objective: Meet requirements and exceed expectations
Service tenet: Quality first, reputation first
GOVERNING LAW SUBMISSION TO JURISDICTION
This contract is governed by the laws of the People’s Republic of China. All disputes related to this contract should be solved via discussion first between the traveler and Guide Tibet. If the problem cannot be solved, either party can lodge a complaint to the People’s Court of Lhasa.
INSURANCE
Guide Tibet strongly advise travelers to purchase your own health, accident, baggage and trip insurance back home before your tour starts since for foreigners to claim payment from China’s insurance company would be a long and complicated process.
Guide Tibet covers only Travel Agency Liability insurance in general. If you have any special requests, please inform our travel consultant.
COMPLAINT
As it is difficult and sometimes impossible to properly investigate a complaint if Guide Tibet is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Guide Tibet.
Any complaint or claim involving the vacation services offered on this website, involving the negligence of any suppliers, sub-contractors outside Tibet, or agents in relation to any service provided to the vacation participant, must be notified to Guide Tibet while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.